Colleague Issue/Problem

A short description to explain the nature of a ticket.

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

File attachments associated with the ticket.

Indicates from where a ticket originated, such as via email, phone, or web.

The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.